Introduction to Administration (22/23)

This friendly, tutor-led course covers all of the basic administration skills needed to work in a modern office as you take part in individual and team projects with your like-minded fellow learners. These essential skills will give you the confidence to work in an office environment and apply for jobs knowing that you are aware of what is involved. Previous students have gone on to Level 2 qualifications in Business Admin as well as some even starting their own successful businesses! You will learn: The role of the office administrator Effective communication with customers Professional customer service How to arrange meetings and take minutes How to use office equipment The employers expectations of the administrator Filing methods both paper and electronic How to work within GDPR legislation Using the calendar in MS Outlook Office etiquette Please note that this course does not include IT skills, therefore we do recommend that you look at our computer courses if you would like to learn these also.