IT Solutions Technician Level 3 (21/22)
Course Overview
IT Solutions Technicians develop, implement and maintain complete IT solutions, including their hardware infrastructure (such as servers and networks) and software (such as operating systems, middleware and applications). They work as part of a multi-disciplinary team. Many such teams will be modern DevOps style teams, which carry out the full set of stages across the whole solution lifecycle: requirements gathering, solution development, testing, implementation and ongoing support. In more traditional organisations the team is likely to be focused more at one or other end of this broad set of activities. Such teams may well be in transition to a modern DevOps style team. An IT Solutions Technician applies a professional methodology or framework to gather and analyse requirements; to design, develop, test, and implement IT solutions and to provide ongoing support both directly to end users and for the underlying IT services. The specific tasks undertaken vary depending on what needs to be achieved by the team at any particular time. Some tasks may be very technical, others may be more analytical, business or user focused. IT Solutions Technicians undertake duties across the complete IT solution, working on the teams core activities so all apprentices take a common core and then choose one of two options. IT Hardware Solutions Technicians undertake activities in the area of the infrastructure aspects of solutions such as servers and networks (fixed or mobile); Typical job titles include IT Solutions Technician, Technical Analyst, Junior Support Analyst, IT Support Analyst, Systems Analyst, IT Technical Support, IT Systems Support Technician, Junior DevOps Professional, IT Service Desk or Technical Service Support (at 2nd, 3rd or 4th line support) Or IT Software Solutions Technicians undertake activities in the area of applications and supporting components such as databases. Ideal for those with 12 months or more experience working in a IT focused role , this Level 4 apprenticeship programme is a great opportunity for apprentices that have already completed a Level 3 IT or digital qualification via full or part-time study and would like to further enhance their knowledge and skills. This programme is ideal for young people with work experience right through to mature apprentices wanting to retrain.
What topics are covered?
Solution lifecycles Waterfall and Agile type methodologies Service management frameworks DevOps approaches Integration and monitoring Solution Architecture Functional and non-functional testing Unit, integration, user acceptance and performance testing Planning and delivery End-user context Organisational requirements Policies, standards, legislation, professional ethics Concepts of Networking ISO, TCP/IP Network Stacks, Ethernet LANs, DNS, DHCP Routers and network switches Firewalls CPUs, storage and connectivity Operating Systems Cloud, Cloud Services and storage Business performance, continuity and resilience Emerging technologies Numeracy, Binary and Hexadecimal skills Cyber security Threats and common mitigation practices Configuration management Virtualisation Relational, non-relational structured and unstructured databases Vendor support
Frequently asked questions
IT Solutions Technicians develop, implement and maintain complete IT solutions, including their hardware infrastructure (such as servers and networks) and software (such as operating systems, middleware and applications). They work as part of a multi-disciplinary team. Many such teams will be modern DevOps style teams, which carry out the full set of stages across the whole solution lifecycle: requirements gathering, solution development, testing, implementation and ongoing support. In more traditional organisations the team is likely to be focused more at one or other end of this broad set of activities. Such teams may well be in transition to a modern DevOps style team. An IT Solutions Technician applies a professional methodology or framework to gather and analyse requirements; to design, develop, test, and implement IT solutions and to provide ongoing support both directly to end users and for the underlying IT services. The specific tasks undertaken vary depending on what needs to be achieved by the team at any particular time. Some tasks may be very technical, others may be more analytical, business or user focused. IT Solutions Technicians undertake duties across the complete IT solution, working on the teams core activities so all apprentices take a common core and then choose one of two options. IT Hardware Solutions Technicians undertake activities in the area of the infrastructure aspects of solutions such as servers and networks (fixed or mobile); Typical job titles include IT Solutions Technician, Technical Analyst, Junior Support Analyst, IT Support Analyst, Systems Analyst, IT Technical Support, IT Systems Support Technician, Junior DevOps Professional, IT Service Desk or Technical Service Support (at 2nd, 3rd or 4th line support) Or IT Software Solutions Technicians undertake activities in the area of applications and supporting components such as databases. Ideal for those with 12 months or more experience working in a IT focused role , this Level 4 apprenticeship programme is a great opportunity for apprentices that have already completed a Level 3 IT or digital qualification via full or part-time study and would like to further enhance their knowledge and skills. This programme is ideal for young people with work experience right through to mature apprentices wanting to retrain.
Apprentices without level 2 (GCSE 4/C) in English and Maths will need to achieve this level prior starting the apprenticeship programme.
Apprenticeship Standard Level 3 BCS IT Solutions Technician Level 3 Registration with the IT Technicians confirming SFIA Level 3 Professional Competency
Classroom and work based teaching and assessment to monitor, knowledge, skills and behaviours to ensure industry competencies.
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