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An Auto-care Technician carries out a range of services and repairs to light vehicles, working in a vehicle repair centre, which may be part of a national chain or operating independently. An Auto-care Technician requires a unique combination of technical, retail and customer service skills. They will use a range of tools, measuring and diagnostic equipment to identify & repair common system faults.
An Auto-care Technician must demonstrate expertise not only in the technical elements of their role and have a good grasp of the practical and theoretical aspects of the vehicle systems they service, but also needs to have excellent telephone, customer handling (including how to handle difficult customers and deal with customer disappointment) and effective sales skills, as well as strong problem solving and self-organisation skills. They must be able to work as part of a team but also operate independently, understand how their centre operates from a commercial perspective and how their actions contribute to business results, whilst maintaining a high standard of workmanship.
Day release at college with a mixture of theory and practical sessions.
Gateway assessments will take place at the end of each academic year. When the apprenticeship is complete, success will be dependent on completion of an end point assessment (EPA). This will include a professional discussion, online tests and practical tasks.
Progress onto the level 3 Service and Maintenance Technician Apprenticeship
MOT Testing qualification
