Course Type
Adult Community Learning
Course Overview
Join our Customer Service Sector Work Academy Programme (SWAP) and take the first step towards an exciting career in customer service. This program offers a blend of training, qualifications, and real-world experience to prepare you for success in the industry.
During the course, you will:
Gain valuable industry insights to understand what employers look for in customer service roles.
Achieve a Level 1 Customer Service qualification, equipping you with essential skills for the role.
Earn a Level 2 Food Safety & Hygiene qualification, expanding your opportunities in hospitality and food service settings.
Develop employability skills and gain hands-on experience to boost your confidence and readiness for work.
Take part in an interview with an employer, providing a direct opportunity to secure a role in customer service.
Whether you’re starting your career or looking to transition into a customer-facing role, this course provides the qualifications, insights, and opportunities to help you succeed.
Interested in applying?
Offering Code:
P92SMF2/BDN1
Offering Name:
Sport (Men's Football Academy) L2
Campus Name:
City Centre Campus (Bath)
Fee Rate 16 to 18 Fully Funded:
Fee Rate 19 Plus Fully Funded:
Fee Rate 19 Plus Co Funded:
Offering Code:
X92TLS3/BWF
Offering Name:
Team Leader or Supervisor Standard Level 3
Campus Name:
City Centre Campus (Bath)
Fee Rate 16 to 18 Fully Funded:
Fee Rate 19 Plus Fully Funded:
Fee Rate 19 Plus Co Funded:
Frequently Asked Questions
How will I be taught and assessed?
Are there any additional costs?
What else do I need to know?
What is the aim of the course?
.png)
