IT Solutions Technician Level 3 (23/24)
Course Overview
IT Solutions Technicians develop, implement and maintain complete IT solutions, including their hardware infrastructure (such as servers and networks) and software (such as operating systems, middleware and applications).
An IT Solutions Technician applies a professional methodology or framework to gather and analyse requirements; to design, develop, test, and implement IT solutions and to provide ongoing support both directly to end users and for the underlying IT services. The specific tasks undertaken vary depending on what needs to be achieved by the team at any particular time. Some tasks may be very technical, others may be more analytical, business or user focused.
IT Solutions Technicians undertake duties across the complete IT solution, working on the teams core activities so all apprentices take a common core and then choose one of two options.
Typical job titles include IT Solutions Technician, Technical Analyst, Junior Support Analyst, IT Support Analyst, Systems Analyst, IT Technical Support, IT Systems Support Technician, Junior DevOps Professional, IT Service Desk or Technical Service Support (at 2nd, 3rd or 4th line support)
Ideal for those with 12 months or more experience working in a IT focused role ,
What topics are covered?
Solution lifecycles Waterfall and Agile type methodologies
Service management frameworks
DevOps approaches
Integration and monitoring
Solution Architecture
Functional and non-functional testing Unit, integration, user acceptance and performance testing Planning and delivery
End-user context Organisational requirements
Policies, standards, legislation, professional ethics Concepts of Networking ISO, TCP/IP Network Stacks, Ethernet LANs, DNS, DHCP
Routers and network switches Firewalls CPUs, storage and connectivity Operating Systems Cloud, Cloud Services and storage
Business performance, continuity and resilience
Emerging technologies Numeracy, Binary and Hexadecimal skills
Cyber security Threats and common mitigation practices
Configuration management
Virtualisation
Relational, non-relational structured and unstructured databases
Vendor support
Frequently asked questions
IT Solutions Technicians develop, implement and maintain complete IT solutions, including their hardware infrastructure (such as servers and networks) and software (such as operating systems, middleware and applications).
An IT Solutions Technician applies a professional methodology or framework to gather and analyse requirements; to design, develop, test, and implement IT solutions and to provide ongoing support both directly to end users and for the underlying IT services. The specific tasks undertaken vary depending on what needs to be achieved by the team at any particular time. Some tasks may be very technical, others may be more analytical, business or user focused.
IT Solutions Technicians undertake duties across the complete IT solution, working on the teams core activities so all apprentices take a common core and then choose one of two options.
Typical job titles include IT Solutions Technician, Technical Analyst, Junior Support Analyst, IT Support Analyst, Systems Analyst, IT Technical Support, IT Systems Support Technician, Junior DevOps Professional, IT Service Desk or Technical Service Support (at 2nd, 3rd or 4th line support)
Ideal for those with 12 months or more experience working in a IT focused role ,
Apprenticeship Standard Level 3 BCS IT Solutions Technician Level 3
Registration with the IT Technicians confirming SFIA Level 3 Professional Competency