IT Solutions Technician Level 3 (23/24)

Course Overview

IT Solutions Technicians develop, implement and maintain complete IT solutions, including their hardware infrastructure (such as servers and networks) and software (such as operating systems, middleware and applications).

An IT Solutions Technician applies a professional methodology or framework to gather and analyse requirements; to design, develop, test, and implement IT solutions and to provide ongoing support both directly to end users and for the underlying IT services. The specific tasks undertaken vary depending on what needs to be achieved by the team at any particular time. Some tasks may be very technical, others may be more analytical, business or user focused.   

IT Solutions Technicians undertake duties across the complete IT solution, working on the teams core activities so all apprentices take a common core and then choose one of two options.    

 Typical job titles include IT Solutions Technician, Technical Analyst, Junior Support Analyst, IT Support Analyst, Systems Analyst, IT Technical Support, IT Systems Support Technician, Junior DevOps Professional, IT Service Desk or Technical Service Support (at 2nd, 3rd or 4th line support)  

Ideal for those with 12 months or more experience working in a IT focused role ,


What topics are covered?

Solution lifecycles  Waterfall and Agile type methodologies 

Service management frameworks 

DevOps approaches 

Integration and monitoring 

Solution Architecture 

Functional and non-functional testing  Unit, integration, user acceptance and performance testing  Planning and delivery 

 End-user context  Organisational requirements 

Policies, standards, legislation, professional ethics  Concepts of Networking  ISO, TCP/IP Network Stacks, Ethernet LANs, DNS, DHCP 

Routers and network switches  Firewalls  CPUs, storage and connectivity  Operating Systems  Cloud, Cloud Services and storage 

Business performance, continuity and resilience 

Emerging technologies  Numeracy, Binary and Hexadecimal skills 

Cyber security  Threats and common mitigation practices 

 Configuration management 

Virtualisation 

Relational, non-relational structured and unstructured databases 

Vendor support


Interested in applying?

Course Details

Course Type: Apprenticeship
Campus: City Centre (Bath)
Level: Advanced
Duration: 18 months

Frequently asked questions

IT Solutions Technicians develop, implement and maintain complete IT solutions, including their hardware infrastructure (such as servers and networks) and software (such as operating systems, middleware and applications).

An IT Solutions Technician applies a professional methodology or framework to gather and analyse requirements; to design, develop, test, and implement IT solutions and to provide ongoing support both directly to end users and for the underlying IT services. The specific tasks undertaken vary depending on what needs to be achieved by the team at any particular time. Some tasks may be very technical, others may be more analytical, business or user focused.   

IT Solutions Technicians undertake duties across the complete IT solution, working on the teams core activities so all apprentices take a common core and then choose one of two options.    

 Typical job titles include IT Solutions Technician, Technical Analyst, Junior Support Analyst, IT Support Analyst, Systems Analyst, IT Technical Support, IT Systems Support Technician, Junior DevOps Professional, IT Service Desk or Technical Service Support (at 2nd, 3rd or 4th line support)  

Ideal for those with 12 months or more experience working in a IT focused role ,

Apprentices without level 2 (GCSE 4/C) in English and Maths will need to achieve this level prior starting the apprenticeship programme.

Apprenticeship Standard Level 3  BCS IT Solutions Technician Level 3  

Registration with the IT Technicians confirming SFIA Level 3 Professional Competency

Classroom and work based teaching and assessment to monitor, knowledge, skills and behaviours to ensure industry competencies.
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