Hospitality Team Member Level 2 (24/25)
Course Overview
A hospitality team member can work in a range of establishments, for example bars, restaurants, cafs, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic hospitality skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after. Ideal for those looking to go into the hospitality industry, this Level 2 apprenticeship is a great opportunity to gain hands on industry experience and act as a stepping stone to becoming an Hospitality Supervisor. This programme is ideal for school leavers right through to mature apprentices wanting to retrain.
What topics are covered?
Customer profiles Customer expectations Customer feedback Business vision and values Minimising financial loss Personal discipline Products and services Market share and competition Technology Legislative responsibilities Environmental factors Styles of communication Support and influence Backgrounds and cultures Supervising a team
Frequently asked questions
A hospitality team member can work in a range of establishments, for example bars, restaurants, cafs, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic hospitality skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after. Ideal for those looking to go into the hospitality industry, this Level 2 apprenticeship is a great opportunity to gain hands on industry experience and act as a stepping stone to becoming an Hospitality Supervisor. This programme is ideal for school leavers right through to mature apprentices wanting to retrain.
Apprentices without level 1 English and Maths (GCSE 3/D) will need to achieve this level and take the test for level 2 English and Maths (GCSE 4/C) prior to taking the end-point assessment. (Please note those apprentices wanting to progress onto a Level 3 Apprenticeship programme must achieve the Level 2 in Maths and English before being able to do so.)
Apprenticeship Standard Level 2
Classroom and work based teaching and assessment to monitor, knowledge, skills and behaviours to ensure industry competencies.
Hospitality Supervisor