Customer Service SWAP (24/25)

Join our Customer Service Sector Work Academy Programme (SWAP) and take the first step towards an exciting career in customer service. This program offers a blend of training, qualifications, and real-world experience to prepare you for success in the industry. During the course, you will: Gain valuable industry insights to understand what employers look for in customer service roles. Achieve a Level 1 Customer Service qualification, equipping you with essential skills for the role. Earn a Level 2 Food Safety & Hygiene qualification, expanding your opportunities in hospitality and food service settings. Develop employability skills and gain hands-on experience to boost your confidence and readiness for work. Take part in an interview with an employer, providing a direct opportunity to secure a role in customer service. Whether you're starting your career or looking to transition into a customer-facing role, this course provides the qualifications, insights, and opportunities to help you succeed.